Booking & Cancellation Policy

This policy applies to all bookings made through the Zoezi Fitness Club website — group classes, personal training sessions, gym tours and membership consultations.

Booking window

Sessions can generally be booked up to 14 days in advance, and at least 1 hour before the session starts. Exact availability is shown on the schedule and booking pages.

Capacity

Each session has limited capacity. Once a session is full, you can join the waitlist and will be notified if a spot opens up.

Cancellations

You can cancel or reschedule a booking using the secure link in your confirmation, up to 2 hours before the session starts. Cancellations after that window, or unattended bookings, may be recorded as a no-show.

Lateness

Please arrive in time for your session. Late arrival may affect your ability to join a class safely, at the trainer's discretion.

Changes by Zoezi

Occasionally a session may need to be rescheduled or cancelled by Zoezi — for example due to trainer availability. If this happens, we will notify everyone booked using the contact details provided.